Customer Success Manager (m/f/d)

At nuwacom, we’re building the next evolution of work.

Our fast-growing team of curious and hands-on minds is united by one mission: to make AI truly collaborative, secure, and useful – not just smart.

We’re creating an adaptive, AI-native workspace that helps teams organize, create, and collaborate – all in one secure platform. More than a tool, nuwacom acts as your intelligent co-pilot: embedded in workflows, aligned with your goals, and always on your side.

As we scale, we’re looking for driven builders who want to shape this future with us. People who believe that AI should empower, not replace. Who care about quality, clarity, and real impact.

Our ambition: to set a new standard for how humans and AI work together – as one team.

As a Customer Success Manager, you’ll be responsible for ensuring our customers’ success and helping them unlock the full potential of our platform.

• Strategic Customer Management: Act as the primary contact for a portfolio of key enterprise customers and develop long-term success strategies.
• Onboarding & Implementation: Guide customers through a seamless onboarding process and ensure they achieve value quickly.
• Adoption & Value Creation: Identify new use cases, provide proactive advice, and ensure customers get the most out of our platform.
• Relationship Building: Establish strong, trust-based relationships with decision-makers and end users.
• Feedback & Product Development: Collect feedback and collaborate closely with product and development teams.
• Success Monitoring: Track key metrics, identify risks early, and take actions to ensure customer satisfaction and retention.
• Growth Opportunities: Work closely with the sales team to identify upsell and cross-sell opportunities.

• +3 years of experience in customer success, account management, or client development – ideally in enterprise software.
• A customer-first mindset with a strong understanding of enterprise customers’ needs.
• Excellent communication and presentation skills, with the ability to make complex topics clear.
• Passion for new technologies and the ability to quickly learn new software.
• Independent, solution-oriented work style with a strong sense of ownership.
• Experience collaborating with product, sales, and engineering teams.
• Fluency in German and English (spoken and written).

• Competitive salary – rewarding great performance

• Flexible working setup – remote, hybrid, or in-office, depending on your preferences

• Clear growth opportunities – with career paths, leadership potential, and personal development support

• Continuous learning – from AI to software and customer strategy, we invest in your expertise

• Innovative, collaborative culture – fast-moving ideas, ownership, and hands-on experimentation

• AI-first mindset – we embrace AI in all areas of our work and encourage creative use of new tools

• Direct impact – shape the company’s future in a dynamic, scaling environment

• Regular team events – we work hard and celebrate wins together

• Dog-friendly office – yes, you’ll meet Amadeus & Isolde!

To apply, no need for a long cover letter – your CV is enough for the first step. We’re excited to hear from you!